UroTuning will accept returns for unused products within 60 days from the time that the order was placed. If a product is returned within 60 days of the original purchase date you are eligible for a refund to the original payment method used. Any returns made outside the 60 day return policy time frame may qualify for a UroTuning in store credit refund only (Note: After 60 days Non-stocked items will only be accepted at the discretion of UroTuning). The customer is responsible for the return shipping costs and fees unless otherwise stated. The original shipping fees are non-refundable (items shipped with FREE shipping will still be subject to actual shipping charges being non-refundable). All new or unused products must be new, unused and must be in the original boxes, including labeling, hardware, etc. If new or unused returns are received damaged at UroTuning, we will notify you and you will be responsible for filing a claim with the shipping carrier.
We are not responsible for poor packing by the shipper or any damage caused by the shipping courier. An additional restocking fee may be applied to any returned item that is not regularly stocked, or any order returned after 60 days. Please follow this link to our Return Portal to begin the return process, or if you need further help please contact our Customer Service Department. Returns on all items are subject to a restocking fee of 15% (some product(s) are shipped direct from our suppliers, in these cases your return may be subject to an additional restocking fee assessed by our supplier).
Before any product is returned, begin the return process by using our Return Portal linked here, or contact our Customer Service Department by email or phone for further assistance. An RMA must be issued prior to returning ANY product.
NO returns on Tools, Electrical, Installed, Clearance or Special order products.
Core Returns
Certain kinds of products can be recycled or, more specifically, remanufactured for future sale. These parts have a core price that is used as a form of deposit on the portion of the part that can be remanufactured and that is designed to encourage return of the old part. The "core," simply put, is your old part. Returning cores can save you money on replacement parts.
Parts that may have a core price can include but are not limited to brake shoes, brake master cylinders, water pumps, starters, alternators and air conditioning compressors.
Cores must be returned within 30 days and all core returns should be "Like for Like", or cores of equal value. Returning an incomplete and/or damage core, or a core different from the model/part/SKU number of the product(s) requested in exchange may result in deductions from the core deposit. Some cores that are severely damaged, not the correct model/part/SKU number, have major parts missing, may be rejected and returned to the customer at the customer's expense.
UroTuning and the original product manufacturer reserve the right to refuse a core at any time, with no express reason given. The core will be returned to the customer at the customer's expense.
For help with a core return, please contact our support department at 813-444-7021 or by using our Contact UroTuning Support form.
Refunds
Approved refunds can take up to 10 business days to appear in your account, however, refunds to international payment methods may take longer. If your refund hasn’t appeared after 10 business days, please contact your bank directly and ask about pending refunds on your account.
Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. In this case, you will not see a credit on your account. This process can take up to 10 business days – wait time for international payment methods may vary.
