The standard warranty policy is for 1 year from the delivery date unless otherwise stated. UroTuning will only warranty manufacturer related defects NOT related to installer error, modification, improper use or vehicle failure.
All warranty claims will be resolved at the discretion of UroTuning. UroTuning should be notified first of all claims in order to resolve the issue as soon as possible.
There are two options for warranty claims that are within 30 days of delivery:
- Customer pays 100% for New replacement product(s) to be shipped. Customer then ships back the warranty product(s) to UroTuning OR our supplier. Once product(s) are received and inspected a full refund will be issued for the full product(s) cost, shipping not included.
- Customer ships the product(s) back to UroTuning OR our supplier for inspection. Upon warranty verification new or repaired product(s) will be shipped to the customer. If the failed product has already been replaced with a new product from another source UroTuning will issue a store credit for the warrantied product upon receipt.
For warranty claims after 30 days from delivery the customer is responsible for any and all shipping charges to return the product back to UroTuning OR our supplier. Warranty product(s) must be shipped to UroTuning OR our supplier within 14‐ days of return approval.
Some manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, paperwork, hardware, etc.
Warranties are non-transferable, and only apply to the original purchaser of the products(s). UroTuning will only replace or repair warranty products at our discretion. Refunds are not provided for any warranty transaction.
All products returned for warranty inspection are subject to testing and in some cases may require that the products are sent to the manufacturer for inspection. UroTuning does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and UroTuning must return the product(s) at the expense of the customer.
UroTuning is not responsible for any damages that may have occurred by using the products that we sell. UroTuning does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by UroTuning including labor or product coverage. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. UroTuning will only replace the defective product that was originally purchased from UroTuning, once it has been verified that this product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product or improper use will not be replaced by UroTuning under any circumstances. UroTuning will only ship replacement products to the original address that the product(s) was shipped to. The customer is responsible for the cost of returning any product(s) for warranty inspection or repair. Shipping charges are non-refundable.
Lighting Warranty Details
The standard lighting warranty policy is for 1 year from the delivery date unless otherwise stated.
UroTuning will only warranty manufacturer related defects NOT related to installer error, modification, improper use or vehicle failure.
Fogging/moisture is not a defect, visit here for details on resolving this common lighting problem - http://www.helixautomotive.com/tech/tech-fogging
All warranty claims will be resolved at the discretion of UroTuning. UroTuning reserves the right to make an attempt to repair the issue prior to offering a replacement. UroTuning should be directly notified of all claims in order to resolve the issue as soon as possible. You can get in contact with us via phone (813-444-7021) or via our Contact UroTuning Support form.
Items damaged during shipping to the customer from UroTuning must be reported within 3 Business Days of delivery. Be sure to thoroughly inspect all items as soon as they are delivered. Any damage reported after 3 business days will NOT be eligible for warranty or shipping damage claims.
Lighting Warranty is based on singular sides. UroTuning will not replace/credit for headlights in pairs unless both sides are determined to be defective. For example, if only the left hand side headlamp is defective, only claim for the one side. If both sides are sent back and nothing is found to be defective of the other side, we will return it to you in the condition it was received. We will not replace a perfectly working side.
Returns damaged in transit / different condition than claimed in RMA. If returns are received in poor shipping condition or suffering from more damage than in the original RMA claim, we will notify you and you can claim with the shipping carrier. We are not responsible for poor packing by the shipper or any damage caused by the shipping courier.
To initiate a claim, follow the following steps. When returning the product, please only return the defective side/unit. UroTuning will not replace or credit functioning units returned or claimed.
1) Email support@UroTuning.com with the following information:
a. UroTuning Order Number and purchase date
b. Describe the issue
c. Product part number
d. Pictures of defect
2) Once the complete information above is obtained, an RMA number will be emailed to you. The customer is responsible for shipping the product back to UroTuning OR our supplier within 14‐ days of RMA issued date.
3) Once the defective piece is received, UroTuning OR our supplier will inspect and notify you of the required turnaround time. UroTuning OR our supplier will perform one of the following steps at their discretion:
a. Attempt to repair the issue.
b. Provide a previously repaired replacement.
c. Provide a new replacement for the defective piece.
4) Return shipping is the responsibility of the customer.
The above policy is our warranty for all Headlights and Taillights sold on UroTuning.com.