How do I return an item?

How do I return an item?

Before any product is returned, contact UroTuning by email or phone for an RMA number. An RMA must be issued prior to returning ANY product.

We accept NO returns after 60 days and without written authorization. All returns are subject to a 15% restocking fee. NO returns on electrical, installed or special order parts. Shipping fee's are non-refundable (items with FREE shipping will still be subject to actual shipping charges being non-refundable).

Some items are shipped direct from our suppliers, in these cases your return may be subject to an additional restocking fee assessed by our supplier.

Failure to follow the procedure above may result in a loss of product and delay your refund.



Pricing or Typographical Errors

While UroTuning strives to provide accurate product and pricing information, pricing or typographical errors may occur. UroTuning cannot confirm the price of an item until after your order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, UroTuning shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, UroTuning may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Shipping

Items that are listed with FREE Ground shipping cannot be upgraded to faster Air shipping when ordering "Online". These items must be ordered over the phone if you require Next Day, 2 day or 3 day select shipping. If you have other items in your cart that do not have FREE shipping ONLY those items are calculated with Air shipping. FREE Shipping items will ship standard ground.

EXPEDITED SHIPPING: Please be aware that 3-day, 2-day and next day air shipping does NOT include the weekends. For example an order with 2-day air shipping that ships out on a Friday will be delivered on Tuesday.

PLEASE NOTE: Some items may actually ship USPS Priority Mail depending on the size of the item(s) and your location for a faster delivery to your door!

In order to keep costs down and provide parts at competitive prices, many items are shipped directly from our supplier. In these cases we cannot guarantee stock on these items until the order is placed. We will notify you within 2 business days if an item is not available to ship immediately.





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