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Order Status / ETA

Use our self-serve order status tool to get a live update on your order, including shipping status and ETA information.

Order Return

Here's what you need to know about our return policy before starting a return.

• →Returns accepted for unused products within 60 days of the original order date
• →Refund to original payment method if returned within 60 days; store credit only after 60 days (at UroTuning's discretion)
• →All returns are subject to a 20% restocking fee (some supplier-shipped items may have additional restocking fees)
• →Items must be new, unused, and in original packaging including all labels, hardware, and boxes
• →Customer is responsible for return shipping — original shipping fees are non-refundable
• →No returns on Tools, Electrical, Installed, Clearance, or Special Order products
• →An RMA must be issued before returning any product — do not ship without one
• →Approved refunds can take up to 10 business days to appear in your account
• →Wheels: must be uninstalled with no signs of mounting — custom wheels are non-returnable, all sales final
• →Core returns: must be like-for-like and returned within 30 days

Order Edit/Cancellation

Read our edit/cancellation policy below, then submit a request if you'd like to cancel.

• →Orders can only be changed or cancelled before they ship
• →Once an order has shipped, it cannot be changed or cancelled — you will need to initiate a return instead
• →Special order / pre-order items may not be cancellable once placed
• →Edits or cancellation requests are not guaranteed — our team will confirm by email

Submit an edit/cancellation request

Rewards Points

Here's how our rewards program works and how to use your points.

• →Sign up for an account — 100 points
• →Place an order — 5 points for every $1 spent (points are applied when your order ships)
• →Follow on Instagram (via the rewards popup link) — 500 points
• →Post a company review on Reviews.io (via the rewards popup link) — 500 points
• →You do not need an account to earn — but you do need one to redeem. Create an account with the email you ordered with and your points will be there.

• →500 pts — Free UroTuning Sticker
• →500 pts — Free UroTuning Air Freshener
• →1,250 pts — $5 off coupon
• →2,500 pts — $10 off coupon
• →5,000 pts — $20 off coupon
• →10,000 pts — $50 off coupon
• →20,000 pts — $100 off coupon

Warranty

Fill out the form below and our team will review your warranty claim as soon as possible.

• →Standard warranty is 1 year from delivery and covers manufacturer defects only
• →Does not cover installer error, modification, improper use, or vehicle failure
• →Warranty results in repair or replacement only — not a refund
• →Include photos of the defect and your order number — this speeds up the process significantly

Order Damaged

We're sorry to hear your order arrived damaged. Please fill out the form below and attach photos — our team will review and respond as soon as possible.

Important: Damaged or missing items must be reported within 10 days of delivery — anything after 10 days is not eligible for a damage claim. Keep all original packaging and box materials, as the carrier will need them for the claim. For items shipped via Freight, damage must be noted before signing — signing confirms receipt in good condition.

Order Missing

Select what best describes your situation:

Check Order Status

Installation Problem

Fill out the form below and our team will assist you as soon as possible.

• →Check the product listing for fitment notes and installation instructions
• →Search YouTube for installation guides that could help
• →If the part doesn't fit and you believe the listing is incorrect, include your order number and vehicle details below — we'll investigate
• →Include your vehicle year, make, and model and the part name or SKU in your message

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